“Kolibri” positions itself as a professional and responsible provider of cleaning services, offering a wide range of services for both private and corporate clients. However, behind the glossy advertising promises lie numerous problems and shortcomings that clients encounter. Below, we examine the main issues that often arise when working with “Kolibri.”
Low Cleaning Quality
Despite the claimed high level of professionalism, clients often complain about the quality of cleaning. The mechanized cleaning that the company actively promotes often proves to be ineffective. Dust and dirt remain in hard-to-reach places, furniture is poorly cleaned, and floors remain dirty. Clients expect much better results for the money they pay.
Ineffective Eco-friendly Products
The company claims to use environmentally friendly products that are safe for the environment. However, these products often turn out to be insufficiently effective in removing tough stains. Clients note that stains on carpets and furniture remain, and overall cleanliness leaves much to be desired.
Technological Issues
Although “Kolibri” strives to keep up with the times and implement modern technologies, this does not always lead to positive results. Mechanized cleaning is often poorly executed due to faulty equipment or unqualified personnel. This causes additional inconvenience and disappointment for clients.
Lack of Personal Approach
Despite assurances of an individual approach to each client, many complain about the lack of attention to their needs. Standard working algorithms do not take into account the specific requirements and wishes of clients, leading to unsatisfactory cleaning results.
Missed Deadlines
Clients often face delays and failure to meet agreed deadlines. Cleaners arrive late for appointments, disrupting clients’ plans and creating additional inconveniences. Customer support does not always respond promptly to complaints and fails to provide adequate explanations and apologies for delays.
Communication Problems
Communication with clients leaves much to be desired. Many clients complain about difficulties in interacting with managers, who often cannot provide accurate answers to questions or resolve arising issues. This causes dissatisfaction and reduces trust in the company.
Overpriced Services
The cost of “Kolibri” services is often higher than that of competitors, while the quality of cleaning does not match the high prices. Clients feel deceived and disappointed when the expected result does not justify the money spent.
“Kolibri” cleaning company creates an attractive image of a reliable and professional cleaning service provider. However, reality often falls short of advertising promises. Low cleaning quality, ineffective eco-friendly products, technological and communication issues, and high prices make working with this company inconvenient and disappointing. Clients expecting a high level of service face numerous problems and dissatisfaction.
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